Terms of Use and Licence Agreement

1. Acceptance and purpose

These terms govern the relationship between the RentSign operator and the user. You accept this version by an affirmative action on the sign-in form. If you disagree, do not continue signing in. The Privacy Policy explains necessary data processing; optional analytics requires a separate choice.

RentSign provides technical tools to prepare, upload, send for signature and obtain electronic contracts. Available features depend on the platform, selected plan and availability of integrations.

2. Users and account access

The service is intended for adults with legal capacity. When acting for an organisation or another person, you confirm that you have the required authority and provide accurate information. Organisation administrators are responsible for access permissions they grant to members.

Keep sign-in codes, document access links and signature credentials confidential. Do not share your account. Report suspected unauthorised access promptly. Activity recorded under your account does not, by itself, remove your right to dispute actions taken without your permission.

3. RentSign’s role in users’ contracts

The operator does not become a party to a rental agreement, landlord, tenant, agent, guarantor, insurer or notary merely because a document is created or signed through RentSign. The operator does not assume the parties’ obligations regarding handover, rent, deposits, repairs, damage, penalties, taxes or return of property.

The parties independently check each other’s identity and authority, rights over the property, its condition, encumbrances, transaction terms and legality. RentSign does not guarantee a counterparty’s solvency, honesty or performance. These boundaries do not release the operator from liability for its own breaches.

4. Documents, templates and information

You are responsible for lawful uploads, accurate amounts, dates, party details and other information, and a lawful basis for disclosing other people’s personal data. Do not upload unrelated documents, other people’s secrets or material you have no right to use.

Templates and guidance assist document preparation; they are not personalised legal advice. They do not guarantee suitability for every transaction or replace mandatory registration or notarisation. Read the final file before signing and obtain independent advice where needed. Any future recognition results must also be checked.

Rights in your documents remain with you and the relevant rights holders. You authorise the operator to process, store, technically reproduce and transmit material only as necessary to provide the service, carry out your instructions and meet lawful obligations. This does not authorise selling contract contents or using them in advertising.

5. Electronic signing

Sign-in verification, accepting these terms and signing a contract are separate actions. Starting an operation, receiving a QR code or opening another application does not mean a contract has been signed. Check the confirmed status and final signed document.

You check the document’s contents and version, choose to sign and use your own signature credentials. Do not disclose private signing keys or passwords to the operator or other users. The legal consequences depend on applicable law, the parties’ authority, the type of signature and the required procedures.

RentSign provides technical document transmission and processes integration results. It does not promise unconditional acceptance of every document by a court or public authority. Download and retain your final documents; your failure to retain a copy does not remove the operator’s statutory obligations.

6. Plans, payments and refunds

A balance unit is consumed only for a contract successfully signed by both parties. If the tenant declines or the initiator cancels before signing is complete, the unit previously used is restored to the balance that funded the contract. For example: 5 available, 4 after reservation, and 5 again after refusal or cancellation. No additional unit is awarded if none was reserved or consumed. A contract receives at most one restoration, restoring the ability to complete one contract rather than automatically refunding money to a bank card. Statutory monetary refunds are considered separately. Purchasing a plan in advance does not mean consuming a unit for an unsuccessful contract.

Revoking only a signing link or cancelling an individual electronic-signature session does not cancel the contract and does not itself award an additional unit. A completed contract signed by both parties constitutes a delivered signing service; a subsequent rental dispute or termination of the rental agreement does not itself restore the allowance. This does not restrict claims against the operator for defective service or other mandatory user rights.

The price, currency, duration and limits of an offer are shown before payment. RentSign fees are not rent or a deposit payable between users. A plan purchase and payment for an individual contract are separate transactions; an individual payment does not necessarily increase the general quota.

Current web plans are renewed manually, without automatic charges. A new payment model or automatic renewal requires advance disclosure and any necessary consent. Prices for a period already paid for are not changed retrospectively.

Payment takes effect after server confirmation. If funds were debited but access was not updated, do not pay again: contact support with the date, amount and transaction reference, without full card details. Incorrect or duplicate charges and paid services not supplied must be investigated and resolved, including a refund where required by law. App-store purchases are also subject to the applicable store refund process.

Free allowances are subject to the offer’s terms. Repeated deletion and registration to obtain a one-time allowance, quota evasion and refund abuse are prohibited. Anti-abuse checks must be proportionate and do not remove data-deletion rights.

7. Licence and acceptable use

During lawful use, you receive a limited, non-exclusive right to use the RentSign interface and application for their intended purpose. Purchasing access does not transfer source code, trade names or other intellectual property rights. Open-source components remain subject to their respective licences.

Unauthorised access, interference, bypassing payment or security controls, malicious files, forged documents or signatures, unsolicited bulk messages and unlawful data extraction are prohibited. Restrictions on examining or modifying software apply only to the extent allowed by law.

8. Service operation and external systems

The operator must provide the service with appropriate care, take necessary data-protection measures and address identified defects. Unless a separate service level is agreed in writing, uninterrupted, error-free or delay-free operation is not guaranteed.

Maintenance and interruptions may affect connectivity, hosting, sign-in, messaging, payments and electronic signatures. The operator remains responsible for its own conduct and response measures as required by law; reliance on an external supplier does not remove mandatory duties to users. Allow recovery time when planning urgent transactions.

9. Allocation and limits of liability

Disputes over the content or performance of rental contracts are between their parties. Use of RentSign alone does not make the operator liable for a counterparty’s conduct. Users are responsible for damage they cause where and to the extent established by law.

Where lawful, the operator excludes lost profits and indirect losses. For users acting for business purposes, the operator’s aggregate contractual liability is limited to RentSign fees paid in the 12 months preceding the event giving rise to the claim, only insofar as that limitation is enforceable.

These limitations do not cover intentional misconduct, gross negligence or any liability that cannot lawfully be excluded or limited, including mandatory personal-data, life, health, property and consumer protections. These terms do not exclude statutory refund claims for undelivered services or shift responsibility for the operator’s breaches to users.

10. Restrictions and account deletion

For a breach or a substantiated security risk, the operator may proportionately restrict affected functions. Where possible and lawful, an explanation and access to support will be provided. Urgent restrictions may prevent harm; they do not automatically forfeit prepaid funds.

Account deletion is available in the profile. If you cannot sign in, contact the operator below. Deletion does not terminate signed rental contracts, revoke existing signatures or discharge the parties’ obligations. Data deletion and lawful retention exceptions are described in the Privacy Policy.

11. Mobile applications

The App Store version uses Apple’s Standard End User Licence Agreement linked below unless the store states otherwise. These terms govern the RentSign service and do not override mandatory store rules. Applicable Google Play terms also govern the Google Play version. Stores are not parties to rental contracts. The operator provides RentSign support.

12. Changes, governing law and enquiries

The version date appears on this page. Material changes are communicated before application; renewed consent is obtained where required. New terms do not apply retrospectively to completed transactions or remove accrued rights. If you disagree, you may stop using the service and contact support about unused paid services.

Kazakhstan law governs the relationship with the operator, without removing mandatory protections under applicable law. This choice does not restrict statutory jurisdiction or access to courts and competent authorities. You may first contact support with a complaint; this does not create a mandatory procedure unless the law requires one.

Russian, Kazakh and English versions are available. Differences are interpreted together under applicable law; a translation cannot diminish mandatory user rights. An unenforceable provision does not invalidate the remaining lawful provisions.

Operator contact details

ByteGenix Software LLP, BIN 230840028818

Registered address: 16 Zhumeken Nazhimedenov Street, Almaty District, Astana, 010000, Republic of Kazakhstan.